Constituents expect simple and effective government services and quick problem resolutions — moving service models to digital platforms can improve their user experience. By leveraging a customer relationship management (CRM) platform, state and local government agencies can create a holistic view of their residents’ service requests, enabling service agents to more effectively streamline and manage resolution workflows, says a new whitepaper by Salesforce.
The paper details how government can provide 311/non-emergency services in a connected manner with solutions like:
- Identifying community concerns with intelligent analytics
- Automated case routing
- Modernizing portals for permit applications and statuses
- Improving online payment processes
The paper details state and local leaders’ challenges and how Salesforce’s single enterprise platform delivers multiple services and enables organizations to rapidly configure solutions tailored specifically for non-emergency city services.
This article was produced by Scoop News Group for StateScoop and sponsored by, Salesforce.