How content services platforms improve citizen services and increase employee productivity for federal and state governments.

The Innovation Skills Accelerator will put state workers through a 10-course program to prepare them for deeper in-person training around topics including AI and blockchain.

The state already has a chatbot, but Arkansas CTO Yessica Jones says she wants to expand it and consider additional chatbots going forward.

New survey data from research firm Gartner shows that AI and machine learning are also ranked among the top technologies set to transform organizations.

Technology officials from Illinois state agencies tell StateScoop in a video interview how hybrid cloud, artificial intelligence and more will transform IT.

As Chuck Grindle enters his second year as Kentucky's CIO, he's setting a baseline for AI, procurement reform and more work with data.

Chatbots, voice assistants and machine learning will continue to grow as ways governments deliver services, according to a survey of state government technology officials.

Even though they have funding, a growing number of leaders say they're dissatisfied with their agencies' ability to keep pace with new trends.

Leaders asked their employees for help and one came through with a neural network that saved everyone a lot of time.