Government has a new guide to reduce SNAP 'churn'

A new guide walks state and local government agencies through creating a text-based system to help eligible families get recertified for nutritional assistance.

digital services news

FCC announces second wave of emergency connectivity funding

by • 5 days ago

The FCC says it's Emergency Connectivity Fund has now supported expanded internet access at nearly 6,000 schools and libraries.

Digital services aided domestic-violence survivors during pandemic, New York officials say

by • 1 week ago

During Domestic Violence Awareness Month, New York officials are educating the public on technology's role in mitigating and supporting abuse.

Microsoft, Chicago team up to provide digital skills training

by • 2 weeks ago

The company says free digital-skills training will reach more than 300,000 Chicagoans looking to boost their digital literacy or switch career paths.

Phoenix's new CIO says he wants to boost agency collaboration

by • 3 weeks ago

Steen Hambric told StateScoop he plans to improve the relationships between his office and other city agencies.

North Dakota hires new chief customer success officer

by • 3 weeks ago

Evonne Amundson, a former director of a health software company, will be tasked with integrating technology into the state’s business procedures.

Alabama launches statewide credential registry

by • 3 weeks ago

Alabama launched a statewide credential registry to allow employers and schools to verify the value of different certifications in the state.

Why government technologists love the Domino's pizza tracker

by • 3 weeks ago

The ubiquitous pizza chain's customer-service app has become a model for state governments seeking to improve their digital services.

Bad digital services can damage public trust, Deloitte study finds

by • 3 weeks ago

Agencies that faltered online during the pandemic — such as unemployment insurance — achieved the lowest trust scores with the public.

Connectivity is still the 'building block' for IT modernization

by • 4 weeks ago

Local IT officials said that without basic internet connectivity, efforts to modernize fancy new technologies won't realize their full benefit.

Austin, Texas' public pools now have an app

by • 4 weeks ago

Visitors can now purchase tickets from the city's 45 pools, springs and aquatic centers.