digital services news
Alabama launches statewide credential registry
Alabama launched a statewide credential registry to allow employers and schools to verify the value of different certifications in the state.
Why government technologists love the Domino's pizza tracker
The ubiquitous pizza chain's customer-service app has become a model for state governments seeking to improve their digital services.
Bad digital services can damage public trust, Deloitte study finds
Agencies that faltered online during the pandemic — such as unemployment insurance — achieved the lowest trust scores with the public.
Connectivity is still the 'building block' for IT modernization
Local IT officials said that without basic internet connectivity, efforts to modernize fancy new technologies won't realize their full benefit.
Austin, Texas' public pools now have an app
Visitors can now purchase tickets from the city's 45 pools, springs and aquatic centers.
San Antonio is getting serious about data governance
The city adopted a new data governance model in an effort to establish clear, long-term data-sharing and use policies throughout the city.
‘No turning back’ to pre-pandemic IT, Delaware CIO says
The expectations of the public and other government agencies have grown greatly during the health crisis, Delaware CIO Jason Clarke said.
Pittsburgh is putting foundational IT first, acting CIO says
City CIO Heidi Norman said the city will focus on connectivity before pursuing "fun stuff."
CivStart names 13 govtech startups for 2021 cohort
The group's third annual startup cohort gains access to its adviser network and can work with established companies like Amazon Web Services.
Tyler Technologies announces first major NIC deal in Colorado
Executives praised the agreement's "unique" funding model, which uses transaction fees to subsidize the state's costs over the next decade.