digital services news
Inside New Jersey’s data-driven content strategy to boost service delivery
The Garden State used data to drive the redesign of how it delivers business services and information about COVID-19.
Senators ask DOJ to enforce accessibility rules for state and local websites
Ten senators, led by Tammy Duckworth, D-Ill., want updated standards for website accessibility under the Americans with Disabilities Act.
Code for America's 'Safety Net Innovation Lab' names first 4 states
Social-services agencies in California, Colorado, Connecticut and Louisiana are working with the group's new Safety Net Innovation Lab.
How the pandemic got Massachusetts texting
When COVID-19 closed government offices, the state's Department of Transitional Assistance started texting people who rely on its benefits.
Remote work boom was 'biggest shift since the Industrial Revolution'
The top HR official from Hennepin County, Minnesota, said the shift to remote work was the biggest change in centuries.
How modern identity platforms can help states blunt fraudulent claims￼
Modern identify and access management platforms can prevent bad actors from entering state systems — and streamline citizens’ experience, says a new report.
Former 18F chief of staff to lead San Francisco's digital services
Cyd Harrell, who worked at 18F from 2016 to 2018, was named as San Francisco's second-ever chief digital services officer.
California's new bot is fighting COVID-19 misinformation on WhatsApp
California health officials are fighting COVID-19 misinformation with a new Spanish-speaking chatbot on the WhatsApp messaging platform.
U.S. Digital Response launches new election program
The civic-tech nonprofit recently received a large donation to expand its services for election officials, like voter information websites.
Code for America to launch safety-net innovation project after $100M investment
The group said its new Safety Net Innovation Lab will help 15 states make their benefits programs more accessible.