Baltimore’s new digital services director hopes to shift mindsets on tech’s role
Baltimore's new digital services director talks about their hopes for changing mindsets on tech's role in city government.
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Digital Services
NYC launches website to connect residents with mental health care
The city’s new online platform helps residents navigate more than 600 mental health and substance use providers with filters for insurance, language and care needs.
Georgia launches chatbot to help residents navigate state services
Georgia’s latest digital government initiative aims to reduce call center demand and help residents more easily find official information.
Minnesota braces for Trump administration cuts to state Medicaid funding due to fraud, demands transparency on federal data analytics tools
The state Medicaid office is asking federal officials to disclose the technology involved in their data analytics to determine whether it should take action against individuals or…
With potentially historic El Niño looming, California reopens State Operations Center with new disaster intelligence satellite capability
The National Oceanic and Atmospheric Administration has forecasted a 75% chance that this year’s El Niño will become a historic event, increasing the risk of high tide…
As federal deadlines shift, officials say digital accessibility still matters for state governments despite gaps in funding, leadership
Rather than treating accessibility as just a compliance benchmark, officials said it should be treated as a core capability like cybersecurity.
Maryland turns to civic tech to prepare for Medicaid changes
The partnership will focus on redesigning member notices, simplifying applications and mapping caseworker processes to identify repetitive tasks that could be automated or streamlined.
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Code for America gets Google funding to expand AI tax assistance
The funding will support an AI-powered document screening tool for GetYourRefund, Code for America’s virtual tax-filing service.
Can a city combat homelessness with improved data? San Jose’s new shelter dashboard aims to find out
The new tool will track shelter use, length of stay, demographics, people housed, program exits and destinations, exits without notice and participant deaths.
Nebraska launches new voter registration system ahead of 2026 midterms
The modernization effort comes as election officials across the country face pressure to update election systems while maintaining reliable and secure voting processes.
U.S. Digital Response’s roadmap for better government digital services
Keith Wilson, a talent engagement manager at the U.S. Digital Response, discusses the organization’s new Digital Service Toolkit and the evolution of digital service teams in state…