Shelby Switzer, director of Baltimore’s Digital Services Team (City of Baltimore) Baltimore’s new digital services director hopes to shift mindsets on tech’s role Baltimore's new digital services director talks about their hopes for changing mindsets on tech's role in city government. Jan 17, 2023 By Keely Quinlan
(Scoop News Group) Public libraries are alive and well, thanks to Gen Z, millennials and the shift to digital collections Libraries aren't dying — they're just changing. Mar 12, 2024 By Sophia Fox-Sowell
(Getty Images) Beyond technology: Human-centered government in the era of digital transformation State and local governments are close to their communities, giving them a pulse on the immediate needs and challenges of their residents. Mar 12, 2024 By Lynn Overmann
(Scoop News Group / Getty Images) One critical part of digital services isn’t digital at all Officials said that improving their digital services also means figuring out which services people want to continue receiving in person. Mar 12, 2024 By Keely Quinlan
(Scoop News Group / Getty Images) Broadband expansion alone is not enough to improve access to digital services Some can't afford devices or internet services. Others lack digital skills. Government officials said they're trying to fill those gaps. Mar 12, 2024 By Skylar Rispens
(Scoop News Group) Meet New York’s chief customer experience officer As a governor-appointed customer experience lead for New York, Tonya Webster is taking an expansive look at how her state's agencies deliver services. Mar 12, 2024 By Colin Wood
(Scoop News Group) Cybersecurity, accessibility take priority as states add AI to digital services State officials are juggling emergent concerns of cybersecurity and accessibility as they attempt to understand how AI fits into their organizations. Mar 12, 2024 By Caroline Nihill
(Scoop News Group) The underappreciated art of state government 404 webpages When users get lost on state government websites, a 404 page is the last stop before they possibly give up. Some designers are doing their best to… Mar 12, 2024 By Keely Quinlan
New York Gov. Kathy Hochul speaks on Dec. 12, 2022 at the Lincoln Square Synagogue in New York City. (Spencer Platt / Getty Images) New York announces free tax-filing tool after IRS partnership New York Gov. Kathy Hochul announced the upcoming launch of FileYourStateTaxes, a free, electronic tax filing system for New Yorkers. Mar 7, 2024 By Sophia Fox-Sowell
(Getty Images) Understanding generative AI key to harnessing it, state CISOs say State cybersecurity officials said during a virtual event that they're considering generative AI as they develop new policies. Mar 5, 2024 By Sophia Fox-Sowell
Priorities Podcast Generative AI one piece of New Jersey’s innovation plans, official says On the Priorities podcast, New Jersey innovation chief Dave Cole says digital services are at the top of his agenda — and AI could help. Mar 1, 2024 By StateScoop Staff