North Dakota hires new chief customer success officer

Amundson, a former director of a health software company, will be tasked with integrating technology into the state’s business procedures.

digital services news

Alabama launches statewide credential registry

by • 3 days ago

Alabama launched a statewide credential registry to allow employers and schools to verify the value of different certifications in the state.

Why government technologists love the Domino's pizza tracker

by • 3 days ago

The ubiquitous pizza chain's customer-service app has become a model for state governments seeking to improve their digital services.

Bad digital services can damage public trust, Deloitte study finds

by • 3 days ago

Agencies that faltered online during the pandemic — such as unemployment insurance — achieved the lowest trust scores with the public.

Connectivity is still the 'building block' for IT modernization

by • 6 days ago

Local IT officials said that without basic internet connectivity, efforts to modernize fancy new technologies won't realize their full benefit.

Austin, Texas' public pools now have an app

by • 6 days ago

Visitors can now purchase tickets from the city's 45 pools, springs and aquatic centers.

San Antonio is getting serious about data governance

by • 1 week ago

The city adopted a new data governance model in an effort to establish clear, long-term data-sharing and use policies throughout the city.

‘No turning back’ to pre-pandemic IT, Delaware CIO says

by • 1 week ago

The expectations of the public and other government agencies have grown greatly during the health crisis, Delaware CIO Jason Clarke said.

Pittsburgh is putting foundational IT first, acting CIO says

by • 1 week ago

City CIO Heidi Norman said the city will focus on connectivity before pursuing "fun stuff."

CivStart names 13 govtech startups for 2021 cohort

by • 2 weeks ago

The group's third annual startup cohort gains access to its adviser network and can work with established companies like Amazon Web Services.

Tyler Technologies announces first major NIC deal in Colorado

by • 2 weeks ago

Executives praised the agreement's "unique" funding model, which uses transaction fees to subsidize the state's costs over the next decade.