Shelby Switzer, director of Baltimore’s Digital Services Team (City of Baltimore) Baltimore’s new digital services director hopes to shift mindsets on tech’s role Baltimore's new digital services director talks about their hopes for changing mindsets on tech's role in city government. Jan 17, 2023 By Keely Quinlan
A traveler makes his way through a security checkpoint at Ronald Reagan Washington National Airport in Arlington, Virginia, on Dec. 15, 2023. (Colin Wood / Scoop News Group) California bill would ban airport line-skipping services like Clear If a proposed ban on line-skipping services at California airports passes as drafted, it would go into effect next year. 3 days ago By Keely Quinlan
(Getty Images) Pennsylvania updates election results site ahead of primary The Pennsylvania Department of State announced a new website and enhancements to file processing designed to improve security and accuracy of the site on election night. 4 days ago By Skylar Rispens
(Getty Images) DOJ issues final web and app accessibility rules for state, local governments The U.S. Department of Justice issued final accessibility rules for the web content and mobile applications of state and local governments. Apr 9, 2024 By Keely Quinlan
Getty Images North Dakota wants its residents to be smarter with their money North Dakota Gov. Doug Burgum published a new suite of tools that he said can help make his state the most financially literate state by 2027. Apr 2, 2024 By Sophia Fox-Sowell
(Getty Images) State websites average ‘A’ grade for URL configuration, ‘F’ for sitemaps A new analysis found that a majority of state websites do not have properly configured sitemaps, a key component of web accessibility. Mar 22, 2024 By Keely Quinlan
(Scoop News Group) Public libraries are alive and well, thanks to Gen Z, millennials and the shift to digital collections Libraries aren't dying — they're just changing. Mar 12, 2024 By Sophia Fox-Sowell
(Getty Images) Beyond technology: Human-centered government in the era of digital transformation State and local governments are close to their communities, giving them a pulse on the immediate needs and challenges of their residents. Mar 12, 2024 By Lynn Overmann
(Scoop News Group / Getty Images) One critical part of digital services isn’t digital at all Officials said that improving their digital services also means figuring out which services people want to continue receiving in person. Mar 12, 2024 By Keely Quinlan
(Scoop News Group / Getty Images) Broadband expansion alone is not enough to improve access to digital services Some can't afford devices or internet services. Others lack digital skills. Government officials said they're trying to fill those gaps. Mar 12, 2024 By Skylar Rispens
(Scoop News Group) Meet New York’s chief customer experience officer As a governor-appointed customer experience lead for New York, Tonya Webster is taking an expansive look at how her state's agencies deliver services. Mar 12, 2024 By Colin Wood