Now nearly a year into his tenure as the state's CIO, Tim Bottenfield says his experience as an agency IT head keeps him aware of how best to serve customers.

A recent initiative is helping the state understand how the IT department's responds to incidents across the enterprise.

Utah's Mike Hussey says he's working to reform the state's development process to one focused on business outcomes at the beginning of a project.

Sometimes projects run into roadblocks. Delaware CIO James Collins says the keys to advancing are diligence and persistence.

The state's CTO says the three areas of focus will enable a dramatic shift in how the state delivers its IT services.

Now free of its contract with Northrop Grumman, Virginia's CIO says the state is now free to pursue exciting new technologies, like AI, faster.

California Chief Information Officer Amy Tong says digital transformation should focus heavily on business needs to be effective.

Dickie Howze, Louisiana's CIO, says the state's 2014 consolidation initiative is leading the state's executive branch to single-sign-on.

The Cities Coalition for Digital Rights, started in November by NYC and two other cities, will expand rapidly through a new partnership with the UN.

California has unique access to different innovations and talent thanks to Silicon Valley, Jim Falvey, VMWare's state and local government western region lead says.