Bill Kehoe on Los Angeles County’s mission goals, prior to pandemic, set them on a path to successfully maneuver remote work and cloud security during the crisis.

Microsoft’s Michael Mattmiller reflects on how agencies have leaned on cloud infrastructure and SaaS applications to scale services during the pandemic, and Microsoft's own lessons learned to secure their remote workforce.

Okta’s Kelsey Nelson says states will be forced to change their approach to cybersecurity to accommodate the workforce after the COVID-19 pandemic is over.

Guy Cavello says the pandemic boosted secure remote work capabilities which can help agencies dip into a larger talent pool to fill IT skills gaps.

Mike Daniels, Google Cloud’s vice president of global public sector, says the pandemic forced states to do massive projects in “supremely compressed time periods.”

Ervan Rodgers shares how collaboration between state agencies and the vendor community is improving citizen services and reducing operational costs.

Josh Marcuse reflects on the prospects of virtualization beyond enabling online meetings. How about diversifying the talent pool or eliminating wait times for citizen services?

Lauren Knausenberger says that the Air Force is leveraging the current crisis to push forward important technology changes to improve remote work and AI tools.

Los Angeles’ CIO says COVID-19 is pushing government to streamline processes and invest in digital services. A future-ready government requires agility to thrive.

USPTO's CIO says today’s crisis showed the need for scalable services. To respond effectively to future events agencies need to review their service contracts.