Linda Gerull, San Francisco's chief information officer, says technology will be an integral part of the future of government services.

The state already has a chatbot, but Arkansas CTO Yessica Jones says she wants to expand it and consider additional chatbots going forward.

Through use of the state's data stores and building new relationships, Pennsylvania CIO John MacMillan says agencies are finding value.

State CIO Ed Toner says taking inventory of the state's applications and servers is helping to trim down and, other times, bulk up.

Wyoming Chief Technology Officer Dan Young says the state can no longer find the workforce to support its legacy infrastructure.

State CIO Bijay Kumar says the state's IT foundation is almost set, and now it's time to start innovating.

Washington D.C. CISO Suneel Cherukuri says "smart cities" and "internet of things" programs are great, but that they must be balanced with security.

The state's CIO says Tennessee's work to make digital services accessible on one platform will go live in early 2019.

State CIO David Cagigal encourages other state IT leaders to think long-term when considering modernization for the applications they oversee.

The unique portal is designed to provide users an online shopping-like experience that can also integrate with social media and identity proofing.