Vaccine distribution should 'shield' residents from logistical challenges, one official says

by • 7 months ago

Lake County, Illinois, developed two online platforms to manage vaccine distribution to avoid subjecting residents and medical personnel to technical issues.

How California managed a flood of phony PPE offers

by • 9 months ago

After early in the pandemic trying to field offers of personal protective equipment using email and spreadsheets, the state soon adopted Salesforce instead.

Naloxone inventory app gives Nevada clearer view of opioid epidemic

by • 11 months ago

A new system for tracking distribution of the anti-overdose drug Naloxone is giving officials better data with which to fight the nationwide opioid epidemic, which still kills more than 100 people each day.

Privacy concerns have states taking it slow on contact tracing apps

by • 1 year ago

Some states have built contact tracing apps, but a decades-old manual process is the norm in most places as officials address widespread privacy concerns.

Maryland wants to perfect 'classic' contact tracing before launching apps

by • 1 year ago

The state's 1,400 contact tracers will use a combination of cloud platforms, text alerts and old-fashioned phone calls to track the spread of COVID-19.

How to adapt to changing customer expectations

by • 2 years ago

The L.A. Metro built an engagement layer into their regional transit card’s backend system that opened up new service options in a dynamic environment.

Impact your teams functionality

by • 2 years ago

Live from Washington D.C.'s Office of Unified Communications, we discuss the results and impact the team has seen after re-platforming 311 on the cloud.

Colorado's plagued medical benefits system may finally get the upgrades it needs

by • 4 years ago

New upgrades could put an end to a legacy computer system that has cost the state more than 30 million in improper payments.

Cities should emphasize data, agility on road to artificial intelligence, tech exec says

by • 4 years ago

Vala Afshar, Salesforce’s chief digital evangelist, encourages cities to prepare for artificial intelligence in technology planning.