Wisconsin licensing agency says Salesforce upgrade will put customers first

by • 3 months ago

A Salesforce platform replaces outdated tech at the Wisconsin Department of Safety and Professional Services.

Major state technology upgrades coming in Vermont, CIO says

by • 4 months ago

Vermont CIO John Quinn said he's gearing up for major state technology upgrades, including the replacement of a 20-year-old ERP system.

Transforming the delivery of government services

by • 5 months ago

How to leverage modern and easy-to-use platforms to connect agencies with the people they serve to meet community needs more efficiently.

Georgia says new voter registration system will cut down long lines

by • 7 months ago

Georgia Secretary of State Brad Raffensperger announced a deal with Salesforce to build a new voter registration system to replace a nine-year-old platform.

Vaccine distribution should 'shield' residents from logistical challenges, one official says

by • 2 years ago

Lake County, Illinois, developed two online platforms to manage vaccine distribution to avoid subjecting residents and medical personnel to technical issues.

How California managed a flood of phony PPE offers

by • 2 years ago

After early in the pandemic trying to field offers of personal protective equipment using email and spreadsheets, the state soon adopted Salesforce instead.

Naloxone inventory app gives Nevada clearer view of opioid epidemic

by • 2 years ago

A new system for tracking distribution of the anti-overdose drug Naloxone is giving officials better data with which to fight the nationwide opioid epidemic, which still kills more than 100 people each day.

Privacy concerns have states taking it slow on contact tracing apps

by • 2 years ago

Some states have built contact tracing apps, but a decades-old manual process is the norm in most places as officials address widespread privacy concerns.

Maryland wants to perfect 'classic' contact tracing before launching apps

by • 2 years ago

The state's 1,400 contact tracers will use a combination of cloud platforms, text alerts and old-fashioned phone calls to track the spread of COVID-19.