The L.A. Metro built an engagement layer into their regional transit card’s backend system that opened up new service options in a dynamic environment.

Live from Washington D.C.'s Office of Unified Communications, we discuss the results and impact the team has seen after re-platforming 311 on the cloud.

New upgrades could put an end to a legacy computer system that has cost the state more than 30 million in improper payments.

Vala Afshar, Salesforce’s chief digital evangelist, encourages cities to prepare for artificial intelligence in technology planning.

As decades-old infrastructure and a generation of retiring workers threaten the security and services of state and local agencies, tech leaders must decide which dying system to upgrade first.

Nearly three years after leaving his job as federal chief information officer, Vivek Kundra is still working on connecting governments with citizens.

As exposure to private sector technologies grows, citizens expect more digital services from government, but aren't always aware some of those services already exist.

Philadelphia Mayor Michael Nutter announced a sweeping upgrade of the city's 311 system as part of a broader innovation initiative to engage with citizens.