Tags Salesforce

How to adapt to changing customer expectations

by • 3 months ago

The L.A. Metro built an engagement layer into their regional transit card’s backend system that opened up new service options in a dynamic environment.

Impact your teams functionality

by • 3 months ago

Live from Washington D.C.'s Office of Unified Communications, we discuss the results and impact the team has seen after re-platforming 311 on the cloud.

Colorado's plagued medical benefits system may finally get the upgrades it needs

by • 2 years ago

New upgrades could put an end to a legacy computer system that has cost the state more than 30 million in improper payments.

Cities should emphasize data, agility on road to artificial intelligence, tech exec says

by • 3 years ago

Vala Afshar, Salesforce’s chief digital evangelist, encourages cities to prepare for artificial intelligence in technology planning.

Leaving the ’90s behind: How governments are handling the never-ending upgrade battle

by • 3 years ago

As decades-old infrastructure and a generation of retiring workers threaten the security and services of state and local agencies, tech leaders must decide which dying system to upgrade first.

Former U.S. CIO Kundra on smart cities, engaged citizens

by • 4 years ago

Nearly three years after leaving his job as federal chief information officer, Vivek Kundra is still working on connecting governments with citizens.

Citizens want digital services, but cities fall short

by • 5 years ago

As exposure to private sector technologies grows, citizens expect more digital services from government, but aren't always aware some of those services already exist.

Philadelphia rolls out innovation blueprint, 311 upgrade

by • 5 years ago

Philadelphia Mayor Michael Nutter announced a sweeping upgrade of the city's 311 system as part of a broader innovation initiative to engage with citizens.