Lake County, Illinois, developed two online platforms to manage vaccine distribution to avoid subjecting residents and medical personnel to technical issues.

After early in the pandemic trying to field offers of personal protective equipment using email and spreadsheets, the state soon adopted Salesforce instead.

A new system for tracking distribution of the anti-overdose drug Naloxone is giving officials better data with which to fight the nationwide opioid epidemic, which still kills more than 100 people each day.

Some states have built contact tracing apps, but a decades-old manual process is the norm in most places as officials address widespread privacy concerns.

The state's 1,400 contact tracers will use a combination of cloud platforms, text alerts and old-fashioned phone calls to track the spread of COVID-19.

The L.A. Metro built an engagement layer into their regional transit card’s backend system that opened up new service options in a dynamic environment.

Live from Washington D.C.'s Office of Unified Communications, we discuss the results and impact the team has seen after re-platforming 311 on the cloud.

New upgrades could put an end to a legacy computer system that has cost the state more than 30 million in improper payments.

Vala Afshar, Salesforce’s chief digital evangelist, encourages cities to prepare for artificial intelligence in technology planning.