North Dakota hires new chief customer success officer
Amundson, a former director of a health software company, will be tasked with integrating technology into the state’s business procedures.
Why government technologists love the Domino's pizza tracker
The ubiquitous pizza chain's customer-service app has become a model for state governments seeking to improve their digital services.
North Carolina is preparing for a $1 billion broadband push
Officials said to allocate the funding effectively, they'll need more-accurate data.
$10B for next-generation 911 in budget package looks promising, experts say
“We’re happy with how the language looks now," said Dan Henry, regulatory counsel for the National Emergency Number Association.
Identity is 'critical' for digital transformation, Arizona strategy chief says
Arizona Chief Strategy Officer Doug Lange said that user identity management has been a core component of the state's broader modernization plan.
Pittsburgh is putting foundational IT first, acting CIO says
City CIO Heidi Norman said the city will focus on connectivity before pursuing "fun stuff."
Automation holds the key to faster benefits delivery and reduced fraud
Government leaders are discovering automation is more than a technology tool, but an enterprise capability to improve citizen service delivery, lower costs, accelerate digital modernization and reduce the risk of fraud.
How Zoom enables agencies to reimagine government services
Government, court and community officials are seeing how video communications became a catalyst for rethinking citizen engagement.
'You're going to want' BRM in your state, CIOs say
Four state CIOs shared their recent experience implementing business relationship management and navigating the challenges that followed.
Pennsylvania settles lawsuit with IBM over scuttled unemployment system
The state ended a lawsuit against the computing giant over a never-finished unemployment upgrade that went $60 million over budget.