Philadelphia leaders hope that a new data dashboard will help drive new policy and coordinate efforts across agencies to improve Kensington, one of the city's trouble spots.

Buffalo, New York, received more than 4,000 calls to its 311 service after a recent winter storm that dropped six feet of snow on the city.

After falling behind processing service requests, San Jose officials said natural language processing has simplified communicating with a diverse population.

The new Microsoft platform enables residents to file service requests online or by phone, opening up call center staff to work on more complex cases.

The Democratic presidential candidate said he would model a nationwide citizen-service hotline after one he implemented as mayor of New York City.

Live from Washington D.C.'s Office of Unified Communications, we discuss the results and impact the team has seen after re-platforming 311 on the cloud.

After 11 years with the city's information technology arm, DuMerer will move on to a private sector role at a nearby institution.