Deloitte launches new digital government platform with Adobe

Unveiled last week, CitizenConnect is designed to provide citizens with a more consistent experience when they visit a government site or portal.

A new product from Deloitte Digital allows governments to construct websites or launch e-services portals — like a driver’s license renewal platform — that use a constant set of user-friendly design standards. 

CitizenConnect, unveiled last week from the digital arm of Deloitte, paves the way for what the company’s director and former Colorado Chief Information Officer Kristin Russell calls the “next-generation of citizen engagement.” Too often, agencies within the same government set up sites that don’t talk to each other. 

“Government’s current approach to self-service is often siloed along agency and service lines,” Russell said in a release announcing CitizenConnect. Those siloes “can result in an inconsistent and often frustrating experience for its citizens.”

CitizenConnect will run on top of Adobe’s cloud services, which are FedRAMP certified, to help agencies manage content and messaging directly, instead of going through another third-party provider. The new platform will allow Deloitte digital government clients to “deliver personalized content to citizens in real time for specific life events,” according to the release, through new Web content management systems, e-signature efforts and Web conferencing portals.


The platform features “built-in” mobile access to provide citizens with “on-the-go” access to services, according to the release, as well as content that feeds to legacy applications as well as newly developed technologies.

CitizenConnect is not the first entry into the cross-platform digital government space. NIC’s Arkansas Affiliate, the Information Network of Arkansas, released its Gov2Go digital government platform on Apple Watch last year — linking its Web and mobile platforms.

Contact the reporter who wrote this story at and follow him on Twitter @JakeWilliamsDC.

Jake Williams

Written by Jake Williams

Jake Williams is a Staff Reporter for FedScoop and StateScoop. At StateScoop, he covers the information technology issues and events at state and local governments across the nation. In the past, he has covered the United States Postal Service, the White House, Congress, cabinet-level departments and emerging technologies in the unmanned aircraft systems field for FedScoop. Before FedScoop, Jake was a contributing writer for Campaigns & Elections magazine. He has had work published in the Huffington Post and several regional newspapers and websites in Pennsylvania. A northeastern Pennsylvania native, Jake graduated magna cum laude from the Indiana University of Pennsylvania, or IUP, in 2014 with a bachelor's degree in journalism and a minor in political science. At IUP, Jake was the editor-in-chief of the campus newspaper, The Penn, and the president of the university chapter of the Society of Professional Journalists.

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