IT leaders in Sonoma County targeted key user groups to demonstrate the time-saving effectiveness of an e-signature solution to win broader adoption.

In places without centralized vaccine management systems, local governments are turning to ticketing websites more commonly used for concerts and happy hours.

Michael Wilkening, an adviser to Gov. Gavin Newsom and former head of the state's Health and Human Services agency, has left state government after 25 years.

The Internet Association assigned every state a numerical score based on their cloud adoption, security efforts and digital services.

Agencies looking to expand digital citizen services can improve user experience, increase security and lower operating costs with modern identity and access solutions.

While the pandemic boosted modernization and digital services projects in government, agencies need to leverage that momentum beyond the crisis.

The technology to show users the locations and directions of trains in near real time on their mobile devices wasn't available a few years ago, said the MTA's Kevin Call.

Georgia Chief Digital Officer Nikhil Deshpande said that the pandemic has irrevocably altered expectations around the speed and sophistication of the public sector's digital offerings.

A new report from Los Angeles Controller Ron Galperin urges the creation of a digital services unit and greater governance to ensure that extended disruptions caused the coronavirus don't degrade the city's service offerings.