Lawmakers elsewhere shaved two months off their response times to constituent requests, according to makers of the Indigov software being used in Michigan.

The bill, from Sens. Patty Murray, D-Wash., and Ron Wyden, D-Ore., would create a $100 million fund "tech strike teams" in state and local government.

A new book by former federal tech officials Tara Dawson McGuinness and Hana Schank makes the case for putting user experience at the center of service delivery.

After examining 700 local government websites, two software vendors determined that most are "lagging behind."

Cisco’s Marc Moffett explores new ways of looking at digital service integration that offer modern and secure interactions for employees and citizens.

Cisco’s Marc Moffett discusses how state and local agencies can offer flexibility to their workforce, and address challenges around security and connectivity.

Beeck Center fellow Kevin Parker shares what his colleagues are learning as they burrow in with digital service teams in New Jersey, Colorado and New York City.

The health crisis was for many public agencies — and universities — a rushed experiment that will seed continued change over the coming decade.

Digital services directors in Colorado and New Jersey say they're getting more sophisticated in how they approach software development in their states.