Tags Digital Services

Georgia pilots new user-centric website

by • 1 month ago

Users don't care how state agencies function, says the state's chief digital officer, only that they get they can find the critical information they need.

Connecticut launches ‘problem-based’ procurement for digital government

by • 2 months ago

State CIO Mark Raymond said the new process should yield more creative solutions, more quickly.

‘Intentionality’ key to service delivery in Minnesota, CIO says

by • 3 months ago

Minnesota CIO Tarek Tomes says his secret to effective service delivery is in deliberate planning and adjustment in service of a greater mission.

California announces user-focused redesign of CA.gov

by • 3 months ago

A forthcoming alpha version will be updated regularly based on user feedback, the project's lead said.

Want government collaboration? Grab coffee, think deeply

by • 4 months ago

Oakland, California’s digital engagement officer says resource-strapped local governments can improve interjurisdictional partnership through careful strategy.

California's new digital services office puts people over projects

by • 4 months ago

Michael Wilkening, Gov. Gavin Newsom's innovation adviser, says the state's new digital innovation office will bring user-centered design to agency projects.

Digital government's challenges are rarely technical

by • 7 months ago

According to the CIOs of Delaware and New Hampshire, advancing digital government is often a matter of convincing other state officials it's a good idea.

VMware exec says Silicon Valley innovation bleeds into government

by • 10 months ago

California has unique access to different innovations and talent thanks to Silicon Valley, Jim Falvey, VMWare's state and local government western region lead says.

Creating quality digital services essential but time-consuming, say California IT leaders

by • 1 year ago

State, city and county agencies are catering to convenience by putting more of their services online, but often at a humble pace.