Users don't care how state agencies function, says the state's chief digital officer, only that they get they can find the critical information they need.

State CIO Mark Raymond said the new process should yield more creative solutions, more quickly.

Minnesota CIO Tarek Tomes says his secret to effective service delivery is in deliberate planning and adjustment in service of a greater mission.

A forthcoming alpha version will be updated regularly based on user feedback, the project's lead said.

Oakland, California’s digital engagement officer says resource-strapped local governments can improve interjurisdictional partnership through careful strategy.

Michael Wilkening, Gov. Gavin Newsom's innovation adviser, says the state's new digital innovation office will bring user-centered design to agency projects.

According to the CIOs of Delaware and New Hampshire, advancing digital government is often a matter of convincing other state officials it's a good idea.

California has unique access to different innovations and talent thanks to Silicon Valley, Jim Falvey, VMWare's state and local government western region lead says.

State, city and county agencies are catering to convenience by putting more of their services online, but often at a humble pace.