Digital Services

Sonoma County officials gain notable efficiencies with e-signature tool

by • 1 week ago

IT leaders in Sonoma County targeted key user groups to demonstrate the time-saving effectiveness of an e-signature solution to win broader adoption.

Lacking statewide vaccine plan, Florida counties turn to Eventbrite

by • 2 weeks ago

In places without centralized vaccine management systems, local governments are turning to ticketing websites more commonly used for concerts and happy hours.

California digital services adviser steps down

by • 1 month ago

Michael Wilkening, an adviser to Gov. Gavin Newsom and former head of the state's Health and Human Services agency, has left state government after 25 years.

Tech lobby map rates states' cybersecurity and digital efforts

by • 1 month ago

The Internet Association assigned every state a numerical score based on their cloud adoption, security efforts and digital services.

Expanding digital services requires modern IAM for citizens

by • 2 months ago

Agencies looking to expand digital citizen services can improve user experience, increase security and lower operating costs with modern identity and access solutions.

Looking beyond COVID-19 to build a digital government

by • 2 months ago

While the pandemic boosted modernization and digital services projects in government, agencies need to leverage that momentum beyond the crisis.

NYC debuts 'first' digital subway map of its kind

by • 3 months ago

The technology to show users the locations and directions of trains in near real time on their mobile devices wasn't available a few years ago, said the MTA's Kevin Call.

Pandemic gave government's digital services a new 'baseline'

by • 4 months ago

Georgia Chief Digital Officer Nikhil Deshpande said that the pandemic has irrevocably altered expectations around the speed and sophistication of the public sector's digital offerings.

LA needs a long-term digital services strategy, says city controller

by • 4 months ago

A new report from Los Angeles Controller Ron Galperin urges the creation of a digital services unit and greater governance to ensure that extended disruptions caused the coronavirus don't degrade the city's service offerings.