(Getty Images) Beyond technology: Human-centered government in the era of digital transformation State and local governments are close to their communities, giving them a pulse on the immediate needs and challenges of their residents. Mar 12, 2024 By Lynn Overmann
(Scoop News Group / Getty Images) One critical part of digital services isn’t digital at all Officials said that improving their digital services also means figuring out which services people want to continue receiving in person. Mar 12, 2024 By Keely Quinlan
(Scoop News Group / Getty Images) Broadband expansion alone is not enough to improve access to digital services Some can't afford devices or internet services. Others lack digital skills. Government officials said they're trying to fill those gaps. Mar 12, 2024 By Skylar Rispens
(Scoop News Group) Meet New York’s chief customer experience officer As a governor-appointed customer experience lead for New York, Tonya Webster is taking an expansive look at how her state's agencies deliver services. Mar 12, 2024 By Colin Wood
(Scoop News Group) Cybersecurity, accessibility take priority as states add AI to digital services State officials are juggling emergent concerns of cybersecurity and accessibility as they attempt to understand how AI fits into their organizations. Mar 12, 2024 By Caroline Nihill
(Scoop News Group) The underappreciated art of state government 404 webpages When users get lost on state government websites, a 404 page is the last stop before they possibly give up. Some designers are doing their best to… Mar 12, 2024 By Keely Quinlan
New York Gov. Kathy Hochul speaks on Dec. 12, 2022 at the Lincoln Square Synagogue in New York City. (Spencer Platt / Getty Images) New York announces free tax-filing tool after IRS partnership New York Gov. Kathy Hochul announced the upcoming launch of FileYourStateTaxes, a free, electronic tax filing system for New Yorkers. Mar 7, 2024 By Sophia Fox-Sowell
Priorities Podcast Generative AI one piece of New Jersey’s innovation plans, official says On the Priorities podcast, New Jersey innovation chief Dave Cole says digital services are at the top of his agenda — and AI could help. Mar 1, 2024 By StateScoop Staff
Virginia Gov. Glenn Youngkin speaks at the Ronald Reagan Presidential Library on May 1 in Simi Valley, California. (David McNew / Getty Images) Virginia’s new permits website boosts government ‘transparency,’ says governor Virginia Gov. Glenn Youngkin said the new Virginia Permit Transparency website demonstrates his administration's commitment to transparency. Jan 31, 2024 By Caroline Nihill
(Scoop News Group) Pennsylvania launches new website to find food, housing, childcare services Pennsylvania officials announced PA Navigate, a new website that connects residents to agencies and community groups for access to resources. Jan 23, 2024 By Keely Quinlan