Kansas City, Kansas, adds digital services as health crisis closes offices
The city expanded its mobile app to keep residents connected to government services while physical offices are closed
New York State launches digital services office
The New York State Digital Service will recruit cohorts of mid-career professionals in 18-month tours to improve government's digital services.
Kentucky launches website to help felons regain voting rights
The new site is aimed at more than 152,000 people who had their voting rights restored through an executive order by Gov. Andy Beshear.
NYC lawmakers propose new agency to boost digital services
A new "Office of Technology and Digital Services" would post technologists in every city agency to develop open-source applications and tools for city services.
Great user experience starts with understanding customers, says Colorado CIO
Long before anyone consumes a service or downloads an app, government needs to understand what people want and need, says Colorado CIO Theresa Szczurek.
State CIOs strive to craft unified, simple user experiences
States are designing citizen experience not defined by bureaucratic boundaries, but with ease of access and convenience in mind.
For a 'golden' user experience, digital services need GIS
NSGIC President Karen Rogers says GIS is not only essential for user experience, but it pervades nearly all data government touches.
How Colorado turned an idea into a real digital services agency
Colorado Digital Service director Kelly Taylor reflects on the organization's first months and explains its "therapeutic" workforce-marketing strategy.
Georgia pilots new user-centric website
Users don't care how state agencies function, says the state's chief digital officer, only that they get they can find the critical information they need.