Why government technologists love the Domino's pizza tracker
The ubiquitous pizza chain's customer-service app has become a model for state governments seeking to improve their digital services.
Bad digital services can damage public trust, Deloitte study finds
Agencies that faltered online during the pandemic — such as unemployment insurance — achieved the lowest trust scores with the public.
North Carolina is preparing for a $1 billion broadband push
Officials said to allocate the funding effectively, they'll need more-accurate data.
$10B for next-generation 911 in budget package looks promising, experts say
“We’re happy with how the language looks now," said Dan Henry, regulatory counsel for the National Emergency Number Association.
North Dakota CISO Kevin Ford to take lead cyber role with Esri
North Dakota CIO Shawn Riley credited Ford for his role in a cybersecurity consolidation process that's included nearly every part of the state's public sector.
North Dakota IT audit to include review of election tech
State Auditor Joshua Gallion said the routine technology audit will not be like the recent ballot reviews seen in Arizona and other states.
‘No turning back’ to pre-pandemic IT, Delaware CIO says
The expectations of the public and other government agencies have grown greatly during the health crisis, Delaware CIO Jason Clarke said.
Identity is 'critical' for digital transformation, Arizona strategy chief says
Arizona Chief Strategy Officer Doug Lange said that user identity management has been a core component of the state's broader modernization plan.
State IT officials say they're getting 'fair share' of relief funds
Equipping remote workforces, improving network security and expanding broadband are among the top uses of the funding so far.
3 myths about moving to the cloud and how to think about them
U.S. State Department cloud director Brian Merrick and Splunk’s chief public sector strategy advisor Juliana Vida discuss how to address common misperceptions about cloud migrations.