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6. Oakland Digital Services

Location: Oakland, California

Website: https://www.oaklandca.gov/topics/oakland-digital-services/

Drawing lessons from the work of Code for America and Gov.uk, Oakland Digital Services is led by Mai-Ling Garcia, the city’s digital engagement officer. Since 2014, Garcia has been leading a holistic approach to digital services in the San Francisco Bay Area city, calling inspiration from former Apple user experience architect Don Norman, noting that user experience designers don’t only change how digital services are built, but who benefits from their creation. The agency’s most recent work comes in the form of a more accessible and iterative redesign of the city’s website and — with some help from community organizations — the creation of a new catalog of the city’s more than 400 services. The agency is also helping the city, for the first time, publish its redistricting data, to, Garcia said, “inform the community conversation better.”

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