user experience

'Everything is a public interest technology story,' authors argue

by • 1 year ago

A new book by former federal tech officials Tara Dawson McGuinness and Hana Schank makes the case for putting user experience at the center of service delivery.

Now 10 years old, Code for America hopes for government to walk alone

by • 2 years ago

After a decade of challenging conventional wisdom, now-former CEO Jen Pahlka says more calls for change will begin cropping up from within government itself.

Great user experience starts with understanding customers, says Colorado CIO

by • 2 years ago

Long before anyone consumes a service or downloads an app, government needs to understand what people want and need, says Colorado CIO Theresa Szczurek.

State CIOs strive to craft unified, simple user experiences

by • 2 years ago

States are designing citizen experience not defined by bureaucratic boundaries, but with ease of access and convenience in mind.

For a 'golden' user experience, digital services need GIS

by • 2 years ago

NSGIC President Karen Rogers says GIS is not only essential for user experience, but it pervades nearly all data government touches.

How Colorado turned an idea into a real digital services agency

by • 2 years ago

Colorado Digital Service director Kelly Taylor reflects on the organization's first months and explains its "therapeutic" workforce-marketing strategy.

The Open Law Library is saving municipal code, one government at a time

by • 2 years ago

David Greisen demonstrates a singular passion for accuracy and law in his project to get more cities to publish their legal codes online.

Washington, Pennsylvania consider blockchain for identity management

by • 3 years ago

At the intersection of cybersecurity and citizen experience, IAM could be improved by blockchain, said two top technology officials.

Colorado names first digital transformation officer

by • 6 years ago

A new role prioritizes user experience for citizens using Colorado state services.