Planning guide offers agencies detailed strategies for transformational moves to the cloud
A five-step process for cloud migration aims to save IT leaders time and headaches as they sort through and choose the right service models for their needs, according to a new report.
How customer experience is rewriting the rules of success
Vala Afshar, chief data evangelist at Salesforce breaks down the term “customer experience,” how it relates to organizations today, and why leaders need to prioritize stakeholder experience almost as importantly as the services the organization provides.
Government exec says cloud-based platforms drastically improve employee engagement
Michelle Sparrow-Walker shares how her agency used PaaS to consolidate systems and drastically improve employee engagement. Her insights come from the perspective of the the department director of systems and integration.
Salesforce’s IT exec on making emerging tech more accessible
Chris Radich, director of digital strategy shares how cloud-platforms enable agency end-users the ability to consume emerging tech like AI services, rather than building it themselves.
How L.A. Metro modernized its transit card’s backend system to open new service options
Robin O’Hara, executive officer of Los Angeles County Metro, joins Salesforce to talk about the strategy behind building a more dynamic environment and the opportunities it brings.
How to keep up with IT skills needed to adopt AI and automation
In order to better take advantage of new technologies, IT experts recommend three strategies for agencies to reskill their IT workforce to better adopt artificial intelligence and machine learning.