IT director shares how agency improves customer management using SaaS platform
Chad Sheridan on how USDA is able to develop capabilities for its field offices in addition to opening self-service options for constituents.
Government official describes the cost benefits of consolidating email on cloud
Joseph Klimavicz shares how the DOJ was able to use a cloud services to increased collaboration across departments, strengthen security and improve resiliency across the agency.
A platform for success: High-impact, personalized government engagement
Government missions are complex, but Salesforce shares how integrating departments and technologies around one CRM platform enables employees to engage stakeholders more seamlessly.
Planning guide offers agencies detailed strategies for transformational moves to the cloud
A five-step process for cloud migration aims to save IT leaders time and headaches as they sort through and choose the right service models for their needs, according to a new report.
How customer experience is rewriting the rules of success
Vala Afshar, chief data evangelist at Salesforce breaks down the term “customer experience,” how it relates to organizations today, and why leaders need to prioritize stakeholder experience almost as importantly as the services the organization provides.
Government exec says cloud-based platforms drastically improve employee engagement
Michelle Sparrow-Walker shares how her agency used PaaS to consolidate systems and drastically improve employee engagement. Her insights come from the perspective of the the department director of systems and integration.