Contact Tracing Program

Illinois's IT agency teamed up with the state public health department and Salesforce to build a robust contact tracing initiative.

State IT Innovation of the Year

In May 2020, the Illinois Department of Innovation & Technology (DoIT) collaborated with the Illinois Department of Public Health (IDPH) to design and build a modern contact tracing platform on Salesforce. Integrated with Illinois’ National Electronic Disease Surveillance System (I-NEDSS), the platform went live in less than 4 weeks and incorporated soft-phone capabilities. Since its roll-out to a distributed workforce of 3,100, IDPH and Illinois’ 97 local health departments have made over 1 million calls to confirmed cases and close contacts to slow the spread of COVID-19. 500,000 health assessments coordinated care and enabled Illinois residents to isolate and quarantine successfully.

Jake Williams

Written by Jake Williams

Jake Williams is the vice president of content and community for StateScoop and EdScoop. He's spent nearly a decade in the government IT market, covering the ins and outs of state and local government, as well as higher education. He started his journalism career in his native Pennsylvania and has also worked as a reporter for Campaigns & Elections magazine.

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