Contact Tracing Program

Illinois's IT agency teamed up with the state public health department and Salesforce to build a robust contact tracing initiative.

State IT Innovation of the Year

In May 2020, the Illinois Department of Innovation & Technology (DoIT) collaborated with the Illinois Department of Public Health (IDPH) to design and build a modern contact tracing platform on Salesforce. Integrated with Illinois’ National Electronic Disease Surveillance System (I-NEDSS), the platform went live in less than 4 weeks and incorporated soft-phone capabilities. Since its roll-out to a distributed workforce of 3,100, IDPH and Illinois’ 97 local health departments have made over 1 million calls to confirmed cases and close contacts to slow the spread of COVID-19. 500,000 health assessments coordinated care and enabled Illinois residents to isolate and quarantine successfully.

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