Chatbot for Emergency Rental Assistance Program

Local IT Innovation of the Year

Leveraging Laserfiche Forms and business process automation, the county pulled together an electronic form to be hosted online, and a workflow to route information to the correct departments. In addition to building the Laserfiche form that residents could access online, the county integrated the form with a chatbot, with the goal of guiding applicants through specific eligibility requirements and providing immediate answers so that people did not have to wait just to find out whether they were eligible for ERAP assistance.