Chatbot for Emergency Rental Assistance Program

The Chatbot for Emergency Rental Assistance Program is a project from Cabarrus County, North Carolina.

Local IT Innovation of the Year

Leveraging Laserfiche Forms and business process automation, the county pulled together an electronic form to be hosted online, and a workflow to route information to the correct departments. In addition to building the Laserfiche form that residents could access online, the county integrated the form with a chatbot, with the goal of guiding applicants through specific eligibility requirements and providing immediate answers so that people did not have to wait just to find out whether they were eligible for ERAP assistance.

Jake Williams

Written by Jake Williams

Jake Williams is the vice president of content and community for StateScoop and EdScoop. He's spent nearly a decade in the government IT market, covering the ins and outs of state and local government, as well as higher education. He started his journalism career in his native Pennsylvania and has also worked as a reporter for Campaigns & Elections magazine.

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