The CIOs of Minnesota and Tennessee both said their organizational structures aided their pandemic response efforts, but budget cuts could stall progress.
"We should’ve done more to do a cultural analysis," Stephanie Dedmon said of merging IT workers from 23 different agencies into a unified organization.
Consolidating IT functions was already saving the states tens of millions of dollars, but CIO Ed Toner said the project's true value was revealed when the pandemic…
An auditor's report shows many of the Office of Technology Services' customers are confused or unsatisfied by the service they receive from the young agency.