IT consolidation led to culture clashes, Tennessee's CIO says
"We should’ve done more to do a cultural analysis," Stephanie Dedmon said of merging IT workers from 23 different agencies into a unified organization.
Nebraska's IT consolidation paid off during pandemic's remote workforce rush
Consolidating IT functions was already saving the states tens of millions of dollars, but CIO Ed Toner said the project's true value was revealed when the pandemic hit.
Louisiana IT agency audited for poor communication, accountability
An auditor's report shows many of the Office of Technology Services' customers are confused or unsatisfied by the service they receive from the young agency.
Grow beyond the transactional mindset, Maine CIO urges
Leaders in state government should be owning the outcomes affecting the public, state CIO Fred Brittain says.
Montana considering new phase of IT consolidation, CIO says
State CIO Tim Bottenfield said infrastructure consolidation is complete and now officials are now looking at applications and people.
Vermont aims to consolidate 300 CRM tools
Upgrading to a modern CRM solution will bring mobility, analytics and standardization across agencies, says state CIO John Quinn.
Why cybersecurity in state government is like babysitting
Maine's state CIO says state IT officials have a big responsibility to care for the public's data and keep it safe.
Process is key for state IT, technology leaders say
State IT leaders from Tennessee and Oklahoma said focusing heavily on processes helped them succeed in their statewide IT consolidations.
Amid IT consolidation, Kansas' tech chief tries to win back trust
A decade of aggressive efforts to pull control of technology services away from cabinet agencies has state IT chief Lee Allen poised for a more subtle approach.