"We should’ve done more to do a cultural analysis," Stephanie Dedmon said of merging IT workers from 23 different agencies into a unified organization.

Consolidating IT functions was already saving the states tens of millions of dollars, but CIO Ed Toner said the project's true value was revealed when the pandemic hit.

An auditor's report shows many of the Office of Technology Services' customers are confused or unsatisfied by the service they receive from the young agency.

Leaders in state government should be owning the outcomes affecting the public, state CIO Fred Brittain says.

State CIO Tim Bottenfield said infrastructure consolidation is complete and now officials are now looking at applications and people.

Upgrading to a modern CRM solution will bring mobility, analytics and standardization across agencies, says state CIO John Quinn.

Maine's state CIO says state IT officials have a big responsibility to care for the public's data and keep it safe.

State IT leaders from Tennessee and Oklahoma said focusing heavily on processes helped them succeed in their statewide IT consolidations.

A decade of aggressive efforts to pull control of technology services away from cabinet agencies has state IT chief Lee Allen poised for a more subtle approach.