More than 30 non-IT employees in Garland, a Dallas suburb of about 240,000, taught themselves how to design digital workflows making government more efficient.

A drop in help-desk tickets and faster turnaround times on paperwork are being attributed to strong collaboration between agencies and jurisdictions.

Technology officials are compiling technologies and forming relationships across state boundaries to build a unified defense against cyberattacks.

The Michigan city has lost half its population since 1960. A digital tool to improve collaboration is helping communities manage their abandoned properties.

A new institute will enhance collaboration and communication between hundreds of technology-focused city officials from around the world.

Known for his dedication to public service and a focus on getting people to cooperate across jurisdictional boundaries, the 30-year IT veteran steps down.

Forming and sustaining partnerships across state, local and education branches of government is a challenge, but well worth the effort, IT leaders say.

Officials from all levels of government say the annual event is a chance both for education and to reinforce the necessity of cooperation across boundaries.