Government, court and community officials are seeing how video communications became a catalyst for rethinking citizen engagement.

Cisco’s Marc Moffett explores new ways of looking at digital service integration that offer modern and secure interactions for employees and citizens.

More than 30 non-IT employees in Garland, a Dallas suburb of about 240,000, taught themselves how to design digital workflows making government more efficient.

A drop in help-desk tickets and faster turnaround times on paperwork are being attributed to strong collaboration between agencies and jurisdictions.

Technology officials are compiling technologies and forming relationships across state boundaries to build a unified defense against cyberattacks.

The Michigan city has lost half its population since 1960. A digital tool to improve collaboration is helping communities manage their abandoned properties.

Oakland, California’s digital engagement officer says resource-strapped local governments can improve interjurisdictional partnership through careful strategy.

A new institute will enhance collaboration and communication between hundreds of technology-focused city officials from around the world.

Modern content management systems are improving how agencies manage structured and unstructured data through workflows and across departments, says IT expert.