How Zoom enables agencies to reimagine government services
Government, court and community officials are seeing how video communications became a catalyst for rethinking citizen engagement.
Strategies to create user-centric digital services
Cisco’s Marc Moffett explores new ways of looking at digital service integration that offer modern and secure interactions for employees and citizens.
'Citizen developers' help Texas city build digital services quickly and affordably
More than 30 non-IT employees in Garland, a Dallas suburb of about 240,000, taught themselves how to design digital workflows making government more efficient.
Ohio says collaboration fixed its business portal
A drop in help-desk tickets and faster turnaround times on paperwork are being attributed to strong collaboration between agencies and jurisdictions.
North Dakota's building a cybersecurity operations center — and everyone's invited
Technology officials are compiling technologies and forming relationships across state boundaries to build a unified defense against cyberattacks.
Flint's 'Beyond Blight' portal wins $75,000 prize
The Michigan city has lost half its population since 1960. A digital tool to improve collaboration is helping communities manage their abandoned properties.
Want government collaboration? Grab coffee, think deeply
Oakland, California’s digital engagement officer says resource-strapped local governments can improve interjurisdictional partnership through careful strategy.
Global 'smart city' network promises enhanced collaboration
A new institute will enhance collaboration and communication between hundreds of technology-focused city officials from around the world.
How state agencies benefit from a CMS platform to collaboration on case files
Modern content management systems are improving how agencies manage structured and unstructured data through workflows and across departments, says IT expert.