Los Angeles selects software vendor for new digital permitting, licensing system
Los Angeles’ Department of Building and Safety has selected a software company to provide its new digital permitting and licensing system, according to an announcement from the company Wednesday.
The new system, which will be powered by an enterprise community development software from technology company Clariti, will allow the city’s Department of Building and Safety to make its permitting and licensing process completely digital. It will consolidate the department’s services into one unified platform, replacing the department’s legacy system, and the global technology consulting company Unisys will lead the process of getting the system online, a news release said.
Notable features of the new system that will benefit residents and businesses include a single point of entry to do business with the city online that will be available 24/7. The online system will also allow one central dashboard to apply, pay for and track the status of all applications filed with the building and safety department, and provide secure identity management and data protection.
The system will provide self-service options and automation, reducing the need for in-person contact for residents and businesses. The automation may also reduce the workload on city employees by accelerating the process of reviews, inspections and approvals. It will also provide the city’s department access to improved reporting and data analysis capabilities.
As the second largest city in the U.S., Los Angeles processes billions of dollars in building permit and license applications annually. In 2023, the Department of Building and Safety issued over 167,000 building permits worth over $5.8 billion, conducted more than 1 million inspections and approved over 83,000 plans, the news release said.
