Industry Leadership of the Year
The pandemic showed state governments the need to deliver services online. In response, agencies have shifted their approach to deliver mission-critical services with a greater eye toward flexibility. Kevin Tunks, a chief architect and technical adviser at Red Hat, says that shift has also changed the way he and his company interact with state governments. “These large legacy systems were built on principles that were good at the time, but don’t meet today’s needs,” Tunks says. The company is also working with states on solving workforce challenges by creating “patterns” that allow less-technical staff to use their tools.