Accessible Self-Service Bill Pay

Local IT Innovation of the Year

The City of Lawrence, Indiana, has made utility payments easier for all customers. With govtech firm CityBase, they’ve installed two self-service payment kiosks that provide 24/7 access for people to pay their bills when it’s convenient for them. The kiosks were implemented in 2020 to increase payment choice while reducing risks for Lawrence employees and residents, since they eliminate person-to-person contact. Lawrence’s investment in self-service, no-fee payment options that serve in-person customers has ensured that people continue to have safe, easy, and affordable access to stay current with their important bills.