In one instance, the new AI-powered document processing system assisted a Los Angeles public defender in helping his client avoid arrest.

After falling behind processing service requests, San Jose officials said natural language processing has simplified communicating with a diverse population.

The state, which previously offered robotic process automation as a service to its agencies, plans a similar approach with artificial intelligence.

The 116-page document attempts to create a plan for how city agencies can better embrace the use of artificial intelligence and machine learning.

Officials said the company's machine learning tech helped clear 770,000 applications and screen for fraud.

New software being tested by Utah's Department of Transportation will help it build toward a goal of knowing "what’s going on everywhere at all times.”

Google says its Contact Center AI software can understand the difference between similarly phrased questions in 28 languages and dialects.

The city is currently piloting technology that can automatically flag nuisances like overgrown grass or abandoned vehicles and appliances.