machine learning

Calif. city bots can translate foreign-language requests to English and then back again

by • 7 months ago

After falling behind processing service requests, San Jose officials said natural language processing has simplified communicating with a diverse population.

Leveraging data to help government agencies deliver a positive citizen experience

by • 7 months ago

A new report looks at how digital modernization trends and data management will drive key trends for improving citizen engagement in 2022.

Virginia plans to launch AI-as-a-service in 2022

by • 7 months ago

The state, which previously offered robotic process automation as a service to its agencies, plans a similar approach with artificial intelligence.

New York CTO publishes AI strategy guide

by • 7 months ago

The 116-page document attempts to create a plan for how city agencies can better embrace the use of artificial intelligence and machine learning.

Google's AI helped Wisconsin clear unemployment backlog

by • 9 months ago

Officials said the company's machine learning tech helped clear 770,000 applications and screen for fraud.

Utah pilots real-time roadway-conditions tool

by • 12 months ago

New software being tested by Utah's Department of Transportation will help it build toward a goal of knowing "what’s going on everywhere at all times.”

Google's COVID-19 vaccination chatbot now speaks 28 languages

by • 1 year ago

Google says its Contact Center AI software can understand the difference between similarly phrased questions in 28 languages and dialects.

Tuscaloosa, Ala., tackles blight with garbage-truck cameras and AI

by • 1 year ago

The city is currently piloting technology that can automatically flag nuisances like overgrown grass or abandoned vehicles and appliances.

Texas launches AI-focused center of excellence for state agencies

by • 1 year ago

The new center will help state agencies incorporate AI into their long-term plans, following the success of a similar strategy to encourage cloud adoption.