Inside LA County’s homelessness prevention unit
Dana Vanderford of the Los Angeles County Department of Health Services' Homelessness Prevention Unit shares how data is being used to improve case management.
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machine learning
L.A. County’s public defender uses AI to improve client management
In one instance, the new AI-powered document processing system assisted a Los Angeles public defender in helping his client avoid arrest.
Advancing AI/ML in state and local government
IT experts from Arizona and HPE discuss ways AI/ML are helping to advance the work of the Superior Court in Maricopa County.
Calif. city bots can translate foreign-language requests to English and then back again
After falling behind processing service requests, San Jose officials said natural language processing has simplified communicating with a diverse population.
Leveraging data to help government agencies deliver a positive citizen experience
A new report looks at how digital modernization trends and data management will drive key trends for improving citizen engagement in 2022.
Virginia plans to launch AI-as-a-service in 2022
The state, which previously offered robotic process automation as a service to its agencies, plans a similar approach with artificial intelligence.
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New York CTO publishes AI strategy guide
The 116-page document attempts to create a plan for how city agencies can better embrace the use of artificial intelligence and machine learning.
Google’s AI helped Wisconsin clear unemployment backlog
Officials said the company's machine learning tech helped clear 770,000 applications and screen for fraud.
Utah pilots real-time roadway-conditions tool
New software being tested by Utah's Department of Transportation will help it build toward a goal of knowing "what’s going on everywhere at all times.”
Google’s COVID-19 vaccination chatbot now speaks 28 languages
Google says its Contact Center AI software can understand the difference between similarly phrased questions in 28 languages and dialects.