Kentucky's driver services call center credited an Amazon customer tool with reducing a 150% staff turnover rate by two-thirds.

Grace Simrall, chief of civic innovation and technology of Louisville, Kentucky, announced she's stepping down.

Alabama, Kentucky, Nevada and Texas were awarded $793.7 million in pandemic relief funding to connect underserved communities.

On the Priorities podcast, Louisville, Ky.'s Grace Simrall says the influx of funding means big things for civic innovation.

An apparent business email compromise scam stole $4 million in rental assistance and transitional housing funds from Lexington.

Policies and software to prevent unemployment fraud weren't fully implemented and the state was slow to act, the auditor said.

Local IT officials said that without basic internet connectivity, efforts to modernize fancy new technologies won't realize their full benefit.

States are still ironing out the policies, procedures and technologies that will allow their unemployment insurance platforms to scale for massive demand.

Overpayments, underpayments and 400,000 unread emails from citizens were among the findings of a recent audit of the Kentucky unemployment bureau.

Not big enough to hire full-time GIS staff, Radcliff, Kentucky, found the help it needed updating its dispatch systems through a contract with GeoComm.