Hybrid 311 call center brings Buffalo, N.Y., city hall closer to residents
Buffalo, New York, received more than 4,000 calls to its 311 service after a recent winter storm that dropped six feet of snow on the city.
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311
Transforming the delivery of government services
How to leverage modern and easy-to-use platforms to connect agencies with the people they serve to meet community needs more efficiently.
Calif. city bots can translate foreign-language requests to English and then back again
After falling behind processing service requests, San Jose officials said natural language processing has simplified communicating with a diverse population.
Houston unveils digital 311 platform
The new Microsoft platform enables residents to file service requests online or by phone, opening up call center staff to work on more complex cases.
Bloomberg proposes national ‘311’ network for digital services
The Democratic presidential candidate said he would model a nationwide citizen-service hotline after one he implemented as mayor of New York City.
Impact your teams functionality
Live from Washington D.C.'s Office of Unified Communications, we discuss the results and impact the team has seen after re-platforming 311 on the cloud.
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Chicago CIO Danielle DuMerer steps down
After 11 years with the city's information technology arm, DuMerer will move on to a private sector role at a nearby institution.