Ohio accelerates next-generation 911 rollout
On Friday, Ohio Gov. Mike DeWine announced the state’s next major push toward next‑generation 911 technology, moving from traditional landline systems to a modern, internet-based emergency network.
The state plans to expand coverage by building a statewide Emergency Services Internet Protocol Network, known as an ESI network, and connecting all public safety answering points so 911 calls are routed accurately the first time.
The upgrade will let callers use voice, text, images and video when dialing 911, so they can automatically share crucial data with dispatchers, like exact locations. The new system aims to serve citizens faster, reduce misdirected calls and enhance real-time information for emergency teams.
“The most important function of government is to protect its citizens, and Next Generation 9-1-1 is a critical investment to protect the safety of Ohioans and help our local law enforcement agencies,” DeWine said. “When Ohioans are experiencing an emergency, they deserve to know that help is on the way quickly, and that’s exactly what Next Generation 9-1-1 does.”
Ohio has spent more than $62 million on the new emergency communications system over the last two budget years, including piloting next-generation 911 in approximately ten rural counties, allowing answering points to receive texts, photos and video during emergencies. AI-powered tools can also instantly transcribe conversations, auto-detect spoken languages or translate in real time, which can improve better service for callers with speech or hearing challenges, non-English speakers, or those unable to speak.
The state is also working to interconnect with neighboring states like Indiana, Michigan and Pennsylvania to transfer 911 calls seamlessly across state lines.
“Our pilot counties have taken more than 44,000 calls to date through the new system, and the reduction in transfers is saving critical time during emergencies,” Kathleen C. Madden, director of the Ohio Department of Administrative Services, said in the announcement. “We look forward to assisting additional counties as part of this vitally important project that is already transforming Ohio’s emergency response capabilities.”
