OnStar crash data will go straight to 911 centers in California
Starting in May, California 911 centers will be able to receive automatic, real-time notifications when a General Motors-made car equipped with OnStar crashes.
911 vendor Intrado takes responsibility for widespread outage
The company said a recent outage affecting 14 states was caused by "an internal networking component that was not correctly forwarding traffic."
No one is claiming responsibility for widespread 911 outage
An hour-long 911 outage Monday night that affected services in more than a dozen states doesn't yet have a clear explanation, though a rumor mill churns.
Transitional 911 systems have 'very, very broad attack surface,' working group warns
The transition to next-generation 911 brings cybersecurity threats not seen before, members of an FCC working group said during CISA's annual summit.
Why every emergency district needs a crisis communications plan
To handle 911 outages and other crises, emergency communications officials from two states said a formal "crisis communications plan" is essential.
Pandemic gives Smart911 a boost in Arkansas
State officials said the public health crisis is attracting more people to proactively share information with emergency services.
As pandemic threatens budgets, 911 services begin scaling back
Emergency call centers already reporting challenges getting enough cleaning supplies and staff say they're now redrawing their plans as tax revenues collapse.
It's time for government to 'throw the old 911 out the window'
The pandemic is bringing more attention to public safety officials, who said in a webinar Thursday that it's time to rethink the future of their role in society.
911 call centers have enough capacity so far, but upgrades are delayed
Emergency call centers are withstanding surges of calls in areas heavily affected by the pandemic, but key upgrades are being put on hold, a survey found.