Ted Ross, CIO of Los Angeles

I believe 2023 will be a pivotal year. Organizations digitized quickly after the COVID-19 pandemic, but often did so hastily and are feeling the need to scale and refine their digital capabilities. In addition, cyber criminals continue to take advantage of these hasty digital solutions and the reduced visibility and vigilance coming from hybrid telework. Therefore, my first 2023 professional New Year’s resolution is to fully implement the zero-trust cyber security model across our networks and systems. The “never trust, always verify” zero-trust model has become essential in both preventing the intrusion and limiting the scope if it does happen. My second resolution is to expand on and refine the City of Los Angeles digital transformation that has occurred in the last two years. This includes targeting any remaining manual business processes, optimizing existing workflows and standardizing key platforms. Most importantly, these renewed 2023 digital transformation efforts will focus on new ways for technology to assist Mayor Karen Bass in our critical state of emergency on homelessness across Los Angeles.