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Minneapolis Digital Transformation

City of Minneapolis IT is leveraging ServiceNow to embark on a series of digital transformation programs. What started as an IT Service Desk in 2015 has expanded into innovative and transformative applications across the enterprise, including an extensive full-service employee portal to easily collaborate and do business with IT and HR, a robust custom business application for Solid Waste, a public-facing data request portal bringing increased transparency and compliance, and a universally accessible 311 texting application that utilizes an extensive Knowledge Base allowing citizens to ask questions and automatically receive answers from the local government via text.

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