GoldenGov: State Executive of the Year
With nearly seven years as Nebraska’s CIO, Ed Toner’s work of consolidating and modernizing state IT systems is approaching a landmark: He says the state is updating its “very last legacy system,” Nebraska’s Medicaid platform. “We’re putting in a no-wrong-door approach so they can come in and get services from one entry,” Toner says. A new front end, called iServe, went live in April “without issue.” Toner says the tech will soon be expanded for use in other agencies. “We’re trying to be more efficient, more effective and customer focused. That’s really what we’re going for,” he says.