Call Center Transition

Buffalo, N.Y.'s Call Center Transition project enabled the city to quickly pivot operations to remote during the COVID-19 pandemic.

Local IT Innovation of the Year

The City of Buffalo and the University at Buffalo collaborated to seamlessly roll out Cisco solutions to the city’s 311 Call & Resolution Center, enabling the City to quickly pivot operations remote, ensuring citizen services were never in jeopardy during the COVID-19 pandemic.

Jake Williams

Written by Jake Williams

Jake Williams is the vice president of content and community for StateScoop and EdScoop. He's spent nearly a decade in the government IT market, covering the ins and outs of state and local government, as well as higher education. He started his journalism career in his native Pennsylvania and has also worked as a reporter for Campaigns & Elections magazine.

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