Call Center Transition

Buffalo, N.Y.'s Call Center Transition project enabled the city to quickly pivot operations to remote during the COVID-19 pandemic.

Local IT Innovation of the Year

The City of Buffalo and the University at Buffalo collaborated to seamlessly roll out Cisco solutions to the city’s 311 Call & Resolution Center, enabling the City to quickly pivot operations remote, ensuring citizen services were never in jeopardy during the COVID-19 pandemic.

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