Call Center Transition
Buffalo, N.Y.'s Call Center Transition project enabled the city to quickly pivot operations to remote during the COVID-19 pandemic.
Local IT Innovation of the Year
The City of Buffalo and the University at Buffalo collaborated to seamlessly roll out Cisco solutions to the city’s 311 Call & Resolution Center, enabling the City to quickly pivot operations remote, ensuring citizen services were never in jeopardy during the COVID-19 pandemic.
