Many health agencies understandably prioritized making information available as fast as possible over optimizing design. But mobile users present a key consideration where access is concerned.
Homeless and low-income individuals, for whom mobile devices are often the only means of connecting to the internet, are the most poorly equipped to inform themselves about the virus or to isolate to avoid transmitting COVID-19. For everyone, mobile devices are increasingly replacing desktop computers for quick information searches. Websites that aren’t optimized for smaller screens are hard to read and take longer to load on mobile devices.