Highlight actionable information.

Though simplicity is often desirable in design, some states oversimplify their layouts, requiring users to click at least once before any information is displayed. Not displaying any substantive text on the landing page guarantees that at least some users will miss the most important information. A primary function of these websites is to provide information on what the new coronavirus is, the current situation so people can rally an appropriate level of concern and direction on what people should do if they think they’ve been exposed to the virus. Tennessee and Georgia are two examples of states that prominently display important, actionable information using just a few sentences so users don’t have to spend too much time reading or deciding what’s important and what isn’t.

Colin Wood

Written by Colin Wood

Colin Wood is the editor in chief of StateScoop and EdScoop. He's reported on government information technology policy for more than a decade, on topics including cybersecurity, IT governance and public safety.

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