Great user experience starts with understanding customers, says Colorado CIO
Long before anyone consumes a service or downloads an app, government needs to understand what people want and need, says Colorado CIO Theresa Szczurek.
What's next for state and local government IT in 2020?
StateScoop and NASCIO look ahead to the issues expected to affect CIOs most in 2020, from election security to robotic process automation.
States centralizing IT must demonstrate value, CIOs say
The call to centralize IT services often comes from the top, but cooperation with agencies takes communication, CIOs say on the Priorities podcast.
For state and local government, 2019 was the year of ransomware
Through all the year brought, NASCIO's Doug Robinson and Cloudera's Henry Sowell show it was the escalating cyberattacks that captured government's attention.
Washington, Pennsylvania consider blockchain for identity management
At the intersection of cybersecurity and citizen experience, IAM could be improved by blockchain, said two top technology officials.
Rising cyberthreats prompt new techniques in Virginia, CISO says
Virginia CISO Mike Watson says the state has a dedicated cybersecurity vendor under its new multi-sourcing model, while training remains important as ever.
'Converge' as a group for better state IT budgeting, tech leaders say
The top technology officials from Pennsylvania and West Virginia say bringing an enterprise together for budgeting talks can generate unexpected business value.
For state CIOs, broadband an essential and pressing challenge
On StateScoop's Priorities podcast, the CIOs of Wisconsin and North Carolina share how they're keeping pace with public demand for high-speed connectivity.
States look to 'citizen as a platform' for data management
Whether calling it ‘citizen as a platform’ or ‘my government, my way,’ states are rethinking data management, putting the citizen at the center.
Digital government's challenges are rarely technical
According to the CIOs of Delaware and New Hampshire, advancing digital government is often a matter of convincing other state officials it's a good idea.