Colorado Internet Portal Authority signs new agreement with Colorado Interactive

Colorado’s Statewide Internet Portal Authority recently signed a new contract with Colorado Interactive for portal integration services, the organization announced Monday.

The agreement, which becomes effective May 1, will include a number of new provisions including that all websites will now have an analytical component so the state’s users can better understand their Web traffic and make necessary adjustments.

“SIPA has been partnering with Colorado Interactive since 2004 and like any strong relationship it is built on trust, respect, and communication,” John Conley, SIPA’s executive director, wrote on the organization’s blog. “This new agreement continues the great traditions that have been established and brings about key changes that will allow for greater accountability and improved customer service.”

Conley said over the next few months, SIPA and Colorado Interactive will work together to finalize report formats and work on the best way to get information from the organization’s customers.

This agreement runs for five years with options to renew for another four years.

“I am pleased with the new contract and most importantly, I am honored to be able to continue these important services for over 270 state and local governments across Colorado,” Conley said. “The number of governments that utilize services provided by SIPA continues to grow each and every year and I take continuing SIPA’s commitment to them to be a top priority.”

In his post, Conley highlighted a number of other provisions of the agreement, including:

• All websites built on the Drupal Content Management System will have an availability of 99.9 percent;

• Pages housed within the portal will load within an average of 4 seconds;

• The Transaction Payment Engine shall average no more than 5 second transaction response times;

• 100 percent of Service Desk calls will be answered within three rings;

• Incidents prioritized as critical shall be logged within 15 minutes and a resolution or plan for resolution shall be delivered within 60 minutes. Updates to the partner must be provided every 90 minutes. Timetables exist for high, medium, and low incidents as well;

• All emails and voicemails left with the Contractor’s Service Desk will be responded to within two business days;

• 95 percent of deliverables will be provided within 3 business days of the date identified in the project plan or task order;

• A business continuity and disaster recovery plan will be delivered annually to SIPA;

• Insurance related to breach notification is a requirement;

• Establishes competitive rates for key professional services resources including project managers, business analysts, application developers and others

All websites built on the Drupal Content Management System will have an availability of 99.9 percent;

Pages housed within the portal will load within an average of 4 seconds;

The Transaction Payment Engine shall average no more than 5 second transaction response times;

100 percent of Service Desk calls will be answered within three rings;

Incidents prioritized as critical shall be logged within 15 minutes and a resolution or plan for resolution shall be delivered within 60 minutes. Updates to the partner must be provided every 90 minutes. Timetables exist for high, medium, and low incidents as well;

All emails and voicemails left with the Contractor’s Service Desk will be responded to within two business days;

95 percent of deliverables will be provided within 3 business days of the date identified in the project plan or task order;

A business continuity and disaster recovery plan will be delivered annually to SIPA;

Insurance related to breach notification is a requirement;

Establishes competitive rates for key professional services resources including project managers, business analysts, application developers and others