Acting Maryland IT Secretary Katie Savage said she wants to get out of the "sexy space" of user design and focus on back-end components.

A new book by former federal tech officials Tara Dawson McGuinness and Hana Schank makes the case for putting user experience at the center of service delivery.

After a decade of challenging conventional wisdom, now-former CEO Jen Pahlka says more calls for change will begin cropping up from within government itself.

Long before anyone consumes a service or downloads an app, government needs to understand what people want and need, says Colorado CIO Theresa Szczurek.

States are designing citizen experience not defined by bureaucratic boundaries, but with ease of access and convenience in mind.

NSGIC President Karen Rogers says GIS is not only essential for user experience, but it pervades nearly all data government touches.

Colorado Digital Service director Kelly Taylor reflects on the organization's first months and explains its "therapeutic" workforce-marketing strategy.

David Greisen demonstrates a singular passion for accuracy and law in his project to get more cities to publish their legal codes online.

At the intersection of cybersecurity and citizen experience, IAM could be improved by blockchain, said two top technology officials.

A new role prioritizes user experience for citizens using Colorado state services.