Nearly 75% of states launched chatbots to aid pandemic response

by • 2 weeks ago

Surging demand at health and labor departments spurred adoption of chatbots in state government, according to a new NASCIO report.

As unemployment fraud spreads, Washington state recovers $300M

by • 1 month ago

Adjustments to screening techniques are driving down phony claims, Washington officials say. But in other states, illegitimate claims clog systems already overburdened.

Florida's unemployment agency leaked Social Security data last month

by • 2 months ago

Florida, which decommissioned its centralized IT agency last year, has compromised the personal information of 98 unemployment insurance applicants.

Washington state says unemployment system lost 'millions of dollars' to fraud

by • 2 months ago

The head of the Washington Employment Security Department said the scheme, which appears to have originated in Nigeria, could delay payments to legitimate filers.

States' rushed IT upgrades spark data leaks, transparency concerns

by • 2 months ago

The pandemic is forcing states to accelerate upgrades to critical IT systems, which in turn is compromising personal data and upending normal procurement steps.

Despite old mainframe, Oklahoma's unemployment system holding up

by • 2 months ago

Oklahoma officials said they didn't have time to replace the 1980s-era mainframe that its unemployment system relies on, but they were able to layer in cloud-based software to streamline claims approvals.

State unemployment systems are still struggling

by • 3 months ago

Governors continue to apologize for computer systems that continue to have new problems as the pandemic wears on.

Coronavirus 'magnified' states' IT shortcomings, experts say

by • 3 months ago

The unemployment surge hit all states' systems hard, but it's also separating those who've prioritized their technology upgrades from those who haven't.

Senators want USDS to aid state and local government's IT modernization rush

by • 3 months ago

In a letter to congressional leadership, a group of senators requested funding and waivers on barriers preventing collaboration between levels of government.