Wisconsin selects Google Cloud to back 'virtual career center'

by • 2 weeks ago

Wisconsin's workforce department will develop an online platform this year to help its unemployed residents get trained and back to work.

Virtual jobs board was key in New Jersey's pandemic response

by • 2 months ago

New Jersey officials said a digital jobs portal stood up at the start of the pandemic enabled key industries to stay afloat while unemployment spiked.

Overloaded Kentucky unemployment agency missed 400,000 emails in 2020

by • 2 months ago

Overpayments, underpayments and 400,000 unread emails from citizens were among the findings of a recent audit of the Kentucky unemployment bureau.

Colorado prepares to activate new cloud-based unemployment system

by • 3 months ago

The new system will include the state's traditional unemployment benefits and pandemic relief programs in a single cloud environment, moving on from an old mainframe.

California 'strike team' found unemployment agency was 'reactive,' recommends two-week reset

by • 7 months ago

An investigation led by Code for America founder Jennifer Pahlka and state Operations Secretary Yolanda Richardson concluded Monday with recommendations to prevent the state's unemployment backlog from growing larger.

Nevada hires school district IT security officer as statewide CIO

by • 8 months ago

Nevada Gov. Steve Sisolak has named Alan Cunningham, the information security officer of Washoe County School District, as the state's new chief information officer.

California Gov. Newsom unveils unemployment-tech 'strike team'

by • 8 months ago

The new team includes Code For America Founder Jennifer Pahlka, who will help streamline an outdated process that has resulted in what Gov. Gavin Newsom called an "unacceptable" claims backlog.

'Programming error' led Wisconsin to overpay $21.2 million in unemployment benefits

by • 9 months ago

The state has reclaimed most of the accidental payments and is now seeking to distribute funds to residents who've been underpaid by the faulty system.

Nearly 75% of states launched chatbots to aid pandemic response

by • 10 months ago

Surging demand at health and labor departments spurred adoption of chatbots in state government, according to a new NASCIO report.