A Salesforce platform replaces outdated tech at the Wisconsin Department of Safety and Professional Services.

Vermont CIO John Quinn said he's gearing up for major state technology upgrades, including the replacement of a 20-year-old ERP system.

Georgia Secretary of State Brad Raffensperger announced a deal with Salesforce to build a new voter registration system to replace a nine-year-old platform.

Lake County, Illinois, developed two online platforms to manage vaccine distribution to avoid subjecting residents and medical personnel to technical issues.

After early in the pandemic trying to field offers of personal protective equipment using email and spreadsheets, the state soon adopted Salesforce instead.

A new system for tracking distribution of the anti-overdose drug Naloxone is giving officials better data with which to fight the nationwide opioid epidemic, which still kills…

Some states have built contact tracing apps, but a decades-old manual process is the norm in most places as officials address widespread privacy concerns.

The state's 1,400 contact tracers will use a combination of cloud platforms, text alerts and old-fashioned phone calls to track the spread of COVID-19.

The L.A. Metro built an engagement layer into their regional transit card’s backend system that opened up new service options in a dynamic environment.