Robotic Process Automation (RPA)
Automation holds the key to faster benefits delivery and reduced fraud
Government leaders are discovering automation is more than a technology tool, but an enterprise capability to improve citizen service delivery, lower costs, accelerate digital modernization and reduce the risk of fraud.
Virginia launches statewide RPA service
The Virginia Information Technology Agency says its new statewide robotic process automation service is a first-in-the-nation offering.
How healthcare agencies can tackle fraud, waste and abuse with RPA
A new report discusses advances in automation to help public healthcare organizations tackle a backlog of claims from the pandemic, and protect from fraud and waste.
Texas and New Jersey IT leaders praise benefits of RPA
State IT officials share strategies for deploying process automation tools and the gains they’re achieving using RPA to improve service delivery.
How a Long Island county automated its health system to fight coronavirus
Implementation of robotic process automation in Suffolk County, New York spared nurses from spending hours tediously compiling COVID-19 case data as the pandemic worsened.
Pandemic's budget shortfalls push states toward automation
As chief information officers anticipate working with smaller budgets and smaller teams, automating processes, they say, appears increasingly necessary.
AI can transform state workforce, says Washington state CIO
State CIO Jim Weaver says he’s using emerging technologies to pull more employees away from operational components of the state’s businesses.
AI, robotic process automation gain steam in state government
A preview of NASCIO's 2019 survey data shows state IT leaders are becoming more interested in how the emerging technologies can transform business processes.