The consulting and services firm Mission Critical Partners was hired to develop a plan to transition Minnesota to next-generation 911.

The next-generation 911 services firm Carbyne announced a partnership with AT&T it hopes will drum up more business.

The Utah Communications Authority said its next-generation 911 system has cut the number of misrouted 911 calls by half.

A company called Prepared 911 is equipping emergency call centers with next-generation features, even before the big upgrade.

As part of a statewide push, four counties in New Jersey were awarded grants to upgrade their 911 centers to the next-generation systems.

New York City CTO Matt Fraser said the city is on track to launch a 911 system that allows callers to submit photos and videos.

New rules rolling out over the next four years are hoped to assist first responders more easily locate callers inside buildings.

A new facility in Raleigh is meant to enable a smooth transition away from the aging analog systems used in dozens 911 call centers across the state…

San Mateo and Merced counties hired a public safety-dedicated GIS company to aggregate and develop maps and databases suitable for the next generation of emergency dispatch systems.

Some in emergency call centers say they're concerned with how the the introduction of photos and videos to 911 calls could affect their mental well-being.