Developing the app in-house allows the county to quickly add new features, said Chief Information Officer Robyn Doughtie.

The new Microsoft platform enables residents to file service requests online or by phone, opening up call center staff to work on more complex cases.

Winners of the cybersecurity award in the 2020 LocalSmart Awards said the pandemic shifted the way they approach cybersecurity.

Creative partnerships with local startups allow some city innovation offices to fund new pilot projects when they're short on cash.

The City of Houston and Microsoft have announced a new training program to equip residents for technical career transitions during the pandemic.

The city is asking companies for ideas as it solves challenges of data and infrastructure on the road to an entirely electric vehicle fleet.

The city's deputy CIO says projects powered by environmental sensors like one in Aldine ISD could enable Houston to become "the smartest city in the world."

Mayor Sylvester Turner says continued rebuilding after the 2017 storm has enabled technology investments that modernize the city and make it more competitive.

The city is calling Doxo.com a "suspicious website" after a resident reported a failed payment, but the company's co-founder says it's been serving Houston residents successfully since 2011.