City CIO Heidi Norman said the city will focus on connectivity before pursuing "fun stuff."

The new group is to bring human-centered design to a city government that recently struggled with its online services.

The new Microsoft platform enables residents to file service requests online or by phone, opening up call center staff to work on more complex cases.

San Jose Chief Innovation Offer Jordan Sun said directory, designed by San Jose State University students and recent graduates, addresses a pressing need for youth mental health services.