New Jersey Gov. Phil Murphy (right) and Arkansas Gov. Asa Hutchinson speak outside the White House after a meeting with President Joe Biden and members of the National Governors Association on Jan. 31. (Win McNamee / Getty Images)
Technologies that can help agencies automate processes were a huge help this year, but there are still some pockets of reluctance in government, several state CIOs said.
The Idaho secretary of state's office this year implemented an IBM Watson assistant to answer voters' questions about absentee ballots, voter registration and polling places.