Technologies that can help agencies automate processes were a huge help this year, but there are still some pockets of reluctance in government, several state CIOs said.

The Idaho secretary of state's office this year implemented an IBM Watson assistant to answer voters' questions about absentee ballots, voter registration and polling places.

Surging demand at health and labor departments spurred adoption of chatbots in state government, according to a new NASCIO report.

Her name is "Agent Kay."

With virtually no funding and a lone writer on staff to handle technical development, the state's motor vehicles agency is transforming how it does customer service.

Advanced new virtual assistants like this one are bottling and distributing government's hidden institutional knowledge.

The two-day event designed to enhance service delivery is part of the state technology office's growing effort to pull from the private sector for new ideas.

New tools included in a system modernization are in some cases improving response times tenfold.

Commentary: Leaders from consultancy NIC Inc. say technologies like chatbots, "voice-first" devices, and virtual reality are enabling government to serve its public like never before.