Chatbots were a 'godsend' for states' pandemic responses, CIOs said
Technologies that can help agencies automate processes were a huge help this year, but there are still some pockets of reluctance in government, several state CIOs said.
Ohio’s CIO on state’s agility and innovation during COVID-19
Ervan Rodgers shares how collaboration between state agencies and the vendor community is improving citizen services and reducing operational costs.
Election questions? Idaho's new Watson-powered chatbot has answers
The Idaho secretary of state's office this year implemented an IBM Watson assistant to answer voters' questions about absentee ballots, voter registration and polling places.
Expanding chatbot, virtual agent use to meet citizen needs
Illinois’ Department of Innovation and Technology acting assistant secretary on answering citizen questions with chatbots and virtual agents.
Nearly 75% of states launched chatbots to aid pandemic response
Surging demand at health and labor departments spurred adoption of chatbots in state government, according to a new NASCIO report.
Kansas integrates chatbot with Facebook Messenger, a state government first
Her name is "Agent Kay."
Montana deploys chatbot fleet, eliminating thousands of support calls
With virtually no funding and a lone writer on staff to handle technical development, the state's motor vehicles agency is transforming how it does customer service.
Meet PAIGE, San Francisco's promising young IT procurement chatbot
Advanced new virtual assistants like this one are bottling and distributing government's hidden institutional knowledge.
Illinois' chatbot hackathon produces 'incredibly creative' tools for state government
The two-day event designed to enhance service delivery is part of the state technology office's growing effort to pull from the private sector for new ideas.