Boston Archives | StateScoop

How integrated payments are optimizing government services

Boston CIO Santi Garces and PayIt President Tom Nieto reveal how unifying fragmented payment and account management systems can improve constituent satisfaction and drive operational efficiency for…

Jun 23, 2025 By Scoop News Group

Boston Mayor Michelle Wu speaks onstage at the TAAF Heritage Month Summit at The Glasshouse on May 02, 2024 in New York City. (JP Yim / Getty Images for The Asian American Foundation)

Internet service cost a concern for Boston residents, digital equity survey found

Boston's digital equity survey uncovered several concerns harbored by residents, including the cost of their internet service.

Apr 21, 2025 By Keely Quinlan

Boston publishes new standard for collecting disability data

Boston published a new standard that outlines language city departments should use when collecting data about disabilities.

Jul 12, 2024 By Keely Quinlan

Priorities Podcast

Inside Boston’s highly collaborative IT strategic plan

On the Priorities podcast, Boston CIO Santiago Garces explains the city’s new IT strategic plan and how it’s a foundation for the future.

Aug 3, 2023 By StateScoop Staff

Flexibility key in Boston’s new IT strategic plan, says CIO

Boston Chief Information Officer Santiago Garces said he hopes the new plan will keep the city adaptable in the face of evolving technologies.

Aug 1, 2023 By Keely Quinlan

police car in Pittsburgh — Pittsburgh police officers work at the scene of the police shooting which left three officers dead, on April 5, 2009 in Pittsburgh, Pennsylvania. (Ross Mantle / Getty Images)

Policing data could reveal racial bias in Pittsburgh, say lawmakers

New legislation would share city data with the Center for Policing Equity to search for indicators of racial bias in policing.

Feb 16, 2022 By Ryan Johnston

Boston mayor Michelle Wu delivers remarks after being sworn in on Nov. 16, 2021. (Scott Eisen / Getty Images)

Boston to invest more than $12 million in digital equity

The funding will support connectivity for more than 23,000 library users and families, Mayor Michelle Wu said.

Feb 3, 2022 By Ryan Johnston

City CIOs no longer in ‘crisis mode,’ but there’s no going back to normal

City IT leaders say they've mostly exited the "crisis mode" of the pandemic, but that they must continue to push for innovation.

Dec 14, 2021 By Ryan Johnston

Traffic flows through downtown on Feb. 10, 2015 in Boston (Maddie Meyer / Getty Images)

Former Boston CIO named ‘chief of streets’

Mayor Michelle Wu named Jascha Franklin-Hodge, who was city CIO from 2014 to 2017, to the role that oversees transportation and public works.

Dec 7, 2021 By Benjamin Freed

Boston Mayor Wu names interim CIO

Alex Lawrence, a former technology division chief of staff, was named to serve as CIO while the city searches for a permanent replacement for the role.

Nov 22, 2021 By Ryan Johnston