Wayne Brannock

Brannock is the information systems manager for Pullman, Washington.

GoldenGov: City Executive of the Year

Wayne Brannock implemented an artificial intelligence and machine learning-based solution (Theta Lake) to archive and supervise calls and chat conversations on the city’s RingCentral platform to meet Freedom of Information Act (FOIA) response time requirements simply, easily and quickly. Without the platform, all requests would be handled manually, requiring significant time investment to search through numerous calls and conversations to find the content the citizen needed. The new processes introduce efficiency, reduce error, and modernize a legacy process and platform.

Jake Williams

Written by Jake Williams

Jake Williams is the vice president of content and community for StateScoop and EdScoop. He's spent nearly a decade in the government IT market, covering the ins and outs of state and local government, as well as higher education. He started his journalism career in his native Pennsylvania and has also worked as a reporter for Campaigns & Elections magazine.

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