When the work from home orders for most government employees went out, one city CIO said some employees, unexpectedly, didn’t have internet access at home. “We bought…

Just before stay-at-home orders were being issued across the U.S., the chief information officer for one Texas city said the IT department conducted a continuity of operations…

Although Colorado DMV Director Mike Dixon considered building a new enterprise system in-house, he told StateScoop his ultimate decision to buy a prepackaged solution from a vendor…

A government organization can often measure how far behind it is by measuring its “technical debt.” Tennessee CIO Stephanie Dedmon said the cost of running legacy systems…

Ohio CIO Ervan Rodgers tries to encourage his team of agency IT chiefs to embrace things like artificial intelligence in state government by DJ-ing pitch meetings modeled…

Minnesota spent 11 years and more than $100 million on a failed attempt to modernize its licensing and registration IT system before Gov. Tim Walz shutterd the…

State and local governments often have to make the decision between procuring computer systems or building them in-house, but one philosophy that’s stuck with Montana CIO Tim…

Decades-old computer systems in use across state and local governments today were not designed to sustain the suite of digital programs and applications that governments use today,…

Presenting basic information is helpful many cases, but many derive great utility and comfort from stories that help make sense of what’s happening. Bare statistics without any…

Many health agencies understandably prioritized making information available as fast as possible over optimizing design. But mobile users present a key consideration where access is concerned. Homeless…