Clear communication can help prevent shadow IT

With most employees working from home, CIOs said it’s important to be clear which tools have been approved by the organization and which are not allowed.

“We’ve been really active communicating to people about what they can and cannot use to do their jobs,” one higher education CIO said. “The best way to avoid [employees] using non-approved stuff is to communicate with them about it.”

To prevent shadow IT, officials said they’ve established clear processes for employees to request any resources they might need.